CID Product Return, Training Cancellation and Refund Policy

 

Effective Date: August 1, 2026

 

This policy outlines the terms for returns, cancellations and refunds related to professional development products and offerings provided by CID – Central Institute for the Deaf.

 

  1. Synchronous Workshops (Live Virtual Events)
    • Cancellation by Customer:
      Customers may cancel their registration up to 7 days prior to the event to receive a full refund. Refunds will be issued within 5–7 business days of cancellation.
      Seven days before the event, CID distributes key materials including the agenda, presentation slide notes, and handouts. Once these are sent, no refund will be granted.
    • Access to Recordings:
      All registered participants receive access to the recorded session within a few days of the live event. Access is available for two weeks. This applies even if the participant is unable to attend live.

 

  1. Cancellation by CID
    • If CID cancels a synchronous workshop, participants will be notified as soon as possible and will receive a full refund, processed within 5–7 business days.

 

  1. On-Demand (Asynchronous) Learning
    • No Refund After Certificate Issuance: No refunds will be provided once a customer has received their course certificate.

 

  1. Product Return
    • Customers have 30 days to return a purchase in like-new condition for an exchange or refund.
    • The purchaser will pay for the return shipping.
    • Once CID receives the merchandise and the quality is approved, a refund will be issued within 5-7 business days.
    • All sales are final after 30 days.

 

  1. Digital Resources
    • Digital, downloadable resources cannot be returned after purchase.

 

For returns, cancellations, refund requests or questions, please contact: professionaldevelopment@cid.edu

 

 

CID Training Cancellations and Refunds – FAQ

Can I get a refund if I cancel less than 7 days before the training?
No. Refunds are only available if you cancel at least 7 days prior to the scheduled live (synchronous) workshop. This is due to early access to course materials.

What if I miss the live workshop?
You’ll still receive a full recording and have access for two weeks, so you can participate asynchronously.

How will I receive my refund?
Refunds are issued to the original form of payment within 5–7 business days after an approved cancellation.

Will I be notified if CID cancels a training?
Yes. If CID cancels a workshop, you will be notified promptly and receive a full refund.

Can I get a refund for an on-demand course?
No refunds are available once you receive your course certificate.

Who do I contact for cancellations or support?
Please email professionaldevelopment@cid.edu with your request or question.